Safe and Reliable
Non-Emergency Medical Transportation

Effective Date: June 1, 2026

VernovaCare Medical Transport ("VernovaCare," "we," "us," or "our") is committed to protecting the privacy of our customers and patients. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services or visit our website at vernovacare.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when requesting transportation services, including: full name, phone number, email address, pickup and destination addresses, appointment dates and times, transportation type preferences, and any additional medical or mobility notes you choose to share to facilitate your transportation.

2. How We Use Your Information

Your personal information is collected and used solely for the following purposes: (a) transportation scheduling and coordination; (b) confirming and managing your transportation requests; (c) communicating with you regarding your bookings, updates, and service changes; (d) customer support and service improvement; and (e) fulfilling our legal and contractual obligations.

3. Information Sharing

VernovaCare does not sell, rent, or trade your personal information to third parties. We may share your information with qualified transportation providers within our network solely for the purpose of fulfilling your transportation request. We may also disclose information as required by law or to protect the rights and safety of our customers.

4. Data Security

We implement reasonable and appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information held by VernovaCare. To exercise these rights, please contact us at info@vernovacare.com.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at: info@vernovacare.com or visit vernovacare.com.cription text goes here

Effective Date: June 1, 2026

These Terms and Conditions ("Terms") govern your use of transportation coordination services provided by VernovaCare Medical Transport ("VernovaCare"). By requesting or using our services, you agree to these Terms.

1. Service Availability

All transportation requests are subject to availability. VernovaCare makes reasonable efforts to accommodate transportation requests but cannot guarantee service availability in all geographic areas or at all times. Service confirmation will be provided following submission and review of your transportation request.

2. Accurate Information

Customers must provide accurate, complete, and truthful information when submitting transportation requests. This includes accurate pickup and destination addresses, contact information, appointment times, and any relevant medical or mobility requirements. VernovaCare is not responsible for service failures resulting from inaccurate information provided by the customer.

3. Service Limitations

VernovaCare provides non-emergency medical transportation coordination only. Our services are not appropriate for medical emergencies. In the event of a medical emergency, call 911 immediately. Service availability may vary by location and is subject to provider network coverage in your area.

4. Safety Requirements

All transportation services are subject to applicable safety regulations. Customers and patients must comply with vehicle safety requirements, including the use of seatbelts and proper wheelchair securing procedures where applicable. Transportation providers reserve the right to refuse service to individuals who present a safety risk to themselves, drivers, or others.

5. Cancellation Policy

Cancellations must be submitted as early as possible to allow scheduling adjustments. Customers who repeatedly cancel or fail to appear for scheduled transportation may have future service requests reviewed at VernovaCare's discretion. Cancellation requests should be submitted via email to info@vernovacare.com or by phone.

6. Right to Refuse Service

VernovaCare reserves the right to decline or cancel transportation requests that cannot be safely or appropriately accommodated, that involve inaccurate or fraudulent information, or that fall outside our service capabilities or geographic coverage area.

7. Limitation of Liability

VernovaCare acts as a transportation coordinator and is not directly liable for actions, omissions, or incidents involving independent transportation providers within our network. Our liability is limited to the extent permitted by applicable law.

8. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising under these Terms shall be resolved through good-faith negotiation or, if necessary, through binding arbitration.

9. Amendments

VernovaCare reserves the right to update these Terms at any time. Continued use of our services following notification of changes constitutes acceptance of the updated Terms.

10. Contact

For questions about these Terms, contact us at info@vernovacare.com.

Effective Date: January 1, 2025

VernovaCare Medical Transport is committed to fair and transparent policies regarding refunds. Please review the following policy carefully.

1. Cancellations Prior to Dispatch

If a transportation request is canceled before a driver has been dispatched, customers may be eligible for a full or partial refund depending on the timing of the cancellation, any coordination costs already incurred, and the specific circumstances of the request. To request a cancellation and potential refund, customers must contact VernovaCare as soon as possible at info@vernovacare.com.

2. Completed Transportation Services

Completed transportation services are generally non-refundable. Once a trip has been completed, the service has been rendered and charges will not be reversed except in cases of documented service failure, significant deviation from the confirmed route or appointment, or other extenuating circumstances reviewed on a case-by-case basis.

3. No-Show Policy

Customers who fail to appear for a confirmed transportation pickup without prior cancellation notice may not be eligible for a refund and may be responsible for any applicable fees.

4. Service Issues

If you believe you experienced a significant service failure, please contact us at info@vernovacare.com within 48 hours of the scheduled service. We will review your case and work toward a fair resolution.

5. How to Request a Refund

To request a refund, please email info@vernovacare.com with your full name, transportation request date, description of the cancellation or service issue, and any supporting documentation. All refund requests will be reviewed within 5-7 business days.

6. Contact

For questions about this Refund Policy, please contact us at info@vernovacare.com or visit vernovacare.com.